Privacy Policy

ELEMENT RANCH
PRIVACY POLICY
effective Date: 08/01/2024

1. INFORMATION WE COLLECT
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We may collect the following types of personal information:
– Name
– Email address
– Phone number
– Booking details (e.g., dates, guest count, property)
– Communication preferences
– IP address and technical metadata (via cookies)

2. HOW WE USE YOUR INFORMATION
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Your data may be used to:
– Confirm and manage reservations
– Send transactional messages (SMS and email)
– Deliver check-in instructions and stay updates
– Provide guest services and respond to inquiries
– Improve user experience and service delivery
– Conduct marketing (with consent)

3. SMS COMMUNICATIONS
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If you provide your mobile number and opt in, we may send:
– Booking confirmations
– Arrival and check-in instructions
– Stay reminders and property alerts
– Support-related texts

To opt out, reply STOP to any SMS.
For help, reply HELP or contact stay@elementranch.com.

4. SHARING YOUR INFORMATION
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We do not sell or rent your data. We only share with:
– Trusted service providers (e.g., booking platforms, CRM)
– Platforms required to deliver services you’ve requested

All partners are contractually bound to protect your data.

5. DATA RETENTION
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We retain personal information only as long as necessary
to meet legal, business, and guest service requirements.

6. COOKIES AND TRACKING
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We use cookies and analytics tools to improve our website.
Users can manage cookie preferences in browser settings.

7. YOUR RIGHTS & CHOICES
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You may:
– Request access to your data
– Request correction or deletion
– Withdraw marketing consent at any time

8. SECURITY
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We implement industry-standard measures to protect your data.
However, no system is 100% secure. Use caution when sharing data.

9. CHILDREN’S PRIVACY
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Our services are not intended for children under age 13.
We do not knowingly collect information from minors.

10. POLICY UPDATES
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We may update this Privacy Policy from time to time.
The latest version will always be posted on our website.

11. CONTACT US
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Element Ranch
Email: stay@elementranch.com
Phone: +1 (979) 310-0707
Website: https://elementranch.com